1. Who We Are

Auto-Tech (“we”, “us”, “our”) is a mobile auto electrician service based in Mintlaw, Aberdeenshire. We are committed to protecting your privacy and handling your personal data responsibly.

Contact: [email protected] | +44 7438 614536

2. What Data We Collect

We may collect the following personal information:

• Identity data: Your name.
• Contact data: Phone number, email address, and location/postcode.
• Vehicle data: Vehicle make, model, and registration (when provided).
• Service data: Details of diagnostic results, faults found, and repairs carried out.
• Payment data: Transaction records processed via our third-party payment provider, SumUp. We do not store your card details.
• Communication data: Messages sent via our contact form, WhatsApp, email, or phone.

3. How We Use Your Data

We use your personal data to:

• Provide our auto electrical services and respond to call-out requests.
• Process and manage Roadside subscription plans.
• Communicate with you about bookings, diagnostics, and repairs.
• Process payments through SumUp.
• Improve our services and customer experience.

We process your data on the legal basis of contractual necessity (to provide services you've requested), legitimate interest (to run our business effectively), and consent (where you've opted in via our contact form).

4. Third-Party Services

We use the following third-party services:

• SumUp: For secure payment processing. SumUp handles your card details under their own privacy policy.
• WhatsApp (Meta): For customer communication. Messages are subject to WhatsApp's privacy policy.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

5. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfil legal obligations. Contact form submissions are retained for up to 12 months. Subscription and service records are retained for up to 6 years for accounting and legal purposes.

6. Your Rights (GDPR / UK Data Protection)

Under UK data protection law, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Ask us to correct inaccurate data.
• Erasure: Ask us to delete your data (where legally permitted).
• Restriction: Ask us to limit how we use your data.
• Portability: Request your data in a portable format.
• Objection: Object to processing based on legitimate interest.

To exercise any of these rights, contact us at [email protected].

7. Cookies

Our website uses only essential cookies required for the site to function. We do not use tracking or advertising cookies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.